Support
Something not working, or a question about your child's information? Write to a person. There is no ticket queue and no bot.
Usually answered within two working days. If it concerns a child's information or a recording, say so in the subject line and it is answered first.
Joining a studio
My teacher's code does not work
A join code is three letters, a dash, and four numbers. Capital letters and the dash do not matter — the app tidies both up. If it is still refused, the code is wrong or belongs to a studio that has been closed. Ask your teacher to read it back to you from their Settings screen, where it is always shown.
I sent a request and nothing has happened
Your teacher has to accept it, and they see it the next time they open the app. Nothing about you is shared with them before they do. If it has been a few days, tell your teacher directly — the app cannot nudge them for you.
I do not have a teacher yet
You can still use the app. Choose I am a student or a parent and skip the code — you get a studio of your own for homework and practice. When a teacher's code arrives later, add it in the app. Your practice log comes with you; the homework you set yourself stays behind, because there is a teacher now.
Accounts
I forgot my password
On the sign-in screen, choose Forgotten your password. A link is sent to the address you signed up with. Check the spam folder — a password link often lands there the first time.
I want my account deleted
It is in the app, and it takes effect immediately. It cannot be undone.
- Students: tap your name in the top corner of the Today screen, then Delete my account.
- Parents and guardians: tap Account at the top of your screen, then Delete my account.
- Teachers: Settings → Delete my studio and account. This takes the whole studio with it — every student record, every invoice, every message and every recording.
If you were practicing on your own with no teacher, deleting removes everything you logged. If you are in a teacher's studio, your sign-in goes and the teacher keeps the record they wrote themselves — that record is theirs, so ask them directly if you want it removed too.
If you cannot get into the app to do it, write to hello@mylessonstudio.app from the address on the account.
Recordings
A recording of a child is the most sensitive thing this app holds. A parent or guardian can ask for any recording of their child to be deleted, at any time, without giving a reason, and it is done.
Write to hello@mylessonstudio.app from an address on the account, or ask the teacher to delete it in the app, which has the same effect.
Recordings are visible to the teacher and to the student they belong to, together with that student's guardians. They are not visible to other students, they are not used to train anything, and they are not shared with anyone else. The full picture is in the privacy notice.
Teachers
A student cannot find my studio
Your code is on your Settings screen. You can also send an invitation from the student's own page, which puts the code in an email for them.
An invitation email did not arrive
Ask them to check spam first. The message comes from an address at mylessonstudio.app, and replies go to you rather than to us. If it is still missing, read them the code — it works on its own, and the email is only a way of carrying it.
Where is my data kept, and can I get it out?
See the privacy notice for where it lives and how long it is kept. If you want a copy of everything in your studio, ask and it will be sent to you.
When you write in
It helps to include:
- Whether you are a teacher, a student, or a parent
- The email address on the account
- What you expected to happen, and what happened instead
- A screenshot, if there was a message on the screen
Please do not send passwords. Nobody here will ever ask you for one.